If, at any time, you have a complaint or problem with our insurance products or service, please contact us and we will attempt to resolve your issue immediately.

By Phone:

1300 728 997

8.30am – 5.00pm AEST Monday-Friday (Excluding Public Holidays)

By Email:

complaints@afainsurance.com.au

Further information on the processes we have put in place to help you with General Insurance complaints is set out in the AFA General Insurance Factsheet. Please access our Privacy Statement here. 

Further information about the processes we have in place to help you with complaints is set out in the AFA General Insurance Complaints Policy.