AFA Support

Referral Services for Vulnerable Customers

AFA is committed to supporting our customers in anyway we can.

Please read the list of referral services we've compiled to help Vulnerable Customers.

If you need other support not listed here please contact us.

AUSTRALIAN RESOURCE SERVICES AND REFERRAL CONTACTS

EMERGENCY - AMBULANCE/POLICE/FIRE — CALL 000
Interpreting/Translation Resources
Telephone and video translation services	131 450 www.tisnational.gov.au

Mental Health Resources
Beyond Blue	1300 224 363 www.beyondblue.org.au
24 Hour Line – telephone information and counselling service for people in crisis needing urgent help.	1800 199 008
Kids Help Line	1800 551 800
Lifeline	13 11 14 www.lifeline.org.au
MensLine Australia	1300 789 978
24 Hour support for the despairing, lonely or suicidal	1800 198 313
Salvation Army Hope Line for suicide support	1300 467 354
Suicide Call Back Service	1300 659 467 www.suicidecallbackservice.org.au
24 Hour support for young people feeling depressed, lonely or suicidal	1800 198 313
Mental Health Emergency Response Line	1300 555 788
Poisons Information Centre	13 11 26

Family, Sexual & Domestic Violence Resources
1800 RESPECT - a 24 hour national sexual assault, domestic and family violence counselling line	1800 737 7328 www.1800respect.org.au
Domestic Violence in Regional Communities – provides a contact list of services available in different States in Australia for people impacted by, or perpetrators of domestic violence	www.dvirc.org.au
Australian Childhood Foundation – counselling for children and young people affected by abuse	1800 176 453 www.childhood.org.au www.stopchildabuse.com.au
Relationships Australia – Support groups and counselling on relationships for abusive and abused partners	1300 364 277 www.relationships.com.au

Financial and Legal Aid Resources
Legal Aid Commissions – each State and territory provide legal assistance services, including some that is available free of charge for certain individuals	www.australia.gov.au/content/legal-aid www.probonocentre.org.au
Kildonan Uniting Care – provide financial support programs and child, youth and family support (website provides option to select language)	1800 002 992 www.unitingkildonan.org.au

Alternative Insurance Options
Insurance Council of Australia (ICA) – provides a referral services to find a list of general insurers who offer particular products	1300 728 228 www.findaninsurer.com.au
National Insurance Brokers Association (NIBA) – assistance in searching for insurance providers	1300 53 10 73 www.needabroker.com.au

Complaints
AFA General Insurance Complaints	1300 728 997 disputes@afainsurance.com
Australian Financial Complaints Authority (AFCA)	1800 931 678 www.afca.org.au