Creators of
Creators of
We handle all insurance claims in-house, by dedicated claims professionals
AFA Insurance is committed to providing a fast, fair, and caring claims service. We treat our brokers and customers as our own and extend our professionalism and care throughout the claims process. From the first claims notification through all interactions with our team, our aim is to provide caring support efficiently and fairly.
We comply with the Australian General Insurance Code of Practice when investigating and assessing claims. So, if there is a problem at claim time, you can pick up the phone and call our dedicated claims team. We’ll problem solve it with you there and then on the phone. It gives you a fast, flexible, and fair outcome there and then.
Please download the Claim Form for the relevant Accident Health or Corporate Travel product.
Correct completion of these forms will assist us to make accurate and faster decisions regarding our customers’ claim for benefits and ensure that where benefits are payable that they reach our customers in a timely manner. Incomplete claim forms will be returned for completion, leading to assessment delays.
claims@afainsurance.com.au
1300 728 997
02 9259 8222
+61 2 8907 5955
As part of our ongoing commitment to enhance your broker experience, we manage all Corporate Travel claims in-house.
This change means you can expect the same personal, fast, flexible, and fair service from our dedicated team of experienced claims professionals, which has been delivered for Personal Accidents and Sickness for over 30 years.
Personal Service. It’s our personal preference.
World Travel Protection is our Emergency Assistance Partner
Should our AFA corporate travellers need emergency medical assistance, they can contact our expert Command Centre Team in seconds via the Emergency Assistance Hotline.
Call Emergency Assistance Hotline +61 2 8907 5955
