You'll be handled with care.

The Claims Service Your Clients Want

AFA Insurance is committed to providing a fast, fair, and caring claims service. We treat our brokers and customers as our own and extend our professionalism and care throughout the claims process. From the first claims notification through all interactions with our team, our aim is to provide caring support efficiently and fairly.

We comply with the Australian General Insurance Code of Practice when investigating and assessing claims.

We handle your insurance claims in-house.

So, if there is a problem at claim time, you can pick up the phone and call one of our underwriters. We’ll problem solve it with you there and then on the phone. It gives you a fast, flexible, and fair answer there and then.

How to Make a Claim

Please download the Claim Form for the relevant Accident Health or Corporate Travel product.

Correct completion of these forms will assist us to make accurate and faster decisions regarding our customers’ claim for benefits and ensure that where benefits are payable that they reach our customers in a timely manner. Incomplete claim forms will be returned for completion, leading to assessment delays.

 
Claim Contact details

Email: claims@afainsurance.com.au

Toll Free: 1300 728 997

 Phone: 02 9259 8222

Emergency Assistance Hotline: +61 2 8907 5955