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Last Updated: 07/06/2023

COPIED TEXT FROM: https://csnet.azurewebsites.net/

Overview

.... is a highly experienced and independent provider of claims management and TPA services. Headquartered in Sydney and employing over ... personnel, the company has been providing value-added services to insurers, underwriting agencies, coverholders, brokers and self-insured corporations for over ... years.

Download our Claim Forms

Claims Management

AFA Insurance can offer claims management services across various lines including:

  • Expatriate and inpatriate
  • Corporate and private travel
  • Group personal accident and income protection
  • Journey and volunteer accident
  • Public and product liability

Delivering claims solutions across a wide range of industries and programs requires more than just good management. At AFA, we take a focused approach that also accounts for a range of elements, including:

  • Early loss and incident notification
  • Early assessment and action planning
  • Sound reserving philosophy
  • Maximising subrogation and recovery opportunities
  • Validation of quantum and costs
  • Engagement and discussion with clients
  • Sound negotiation
  • Full range of claim payment options
  • Tailored reporting
  • Instant data access

Should you need to submit a claim, please do so via your employer’s on-line portal (if active) or alternatively download the applicable form. Find out more about our claim process.

 

Online Claims & Administration Solutions

AFA can provide claimants and employers with access to technology platforms for:

  • Expat and inpat programs
  • Travel programs
  • Income protection programs
  • Sports and non-Medicare medical programs

Clients can deploy a standalone portal or integrate all of the options noted above depending upon requirements.

Benefits for administrators:

  • Access to bespoke reports
  • Each site is personalised to client
  • Enables control by providing real time access to program information
  • Centralised management tool for Accident and Health insurance programs
  • End of assignment notification option
  • High level security – on site hosting, encryption, secure access

Benefits for claimants and members:

  • Online, secure and easy to use
  • Makes claiming a quick and easy process
  • Minimal screens, drop down options, upload documents
  • Fast turnaround – claim to payment
  • Claims entered directly into administrators queue
  • Track status of claims
  • Repository for documents, booklets, and other collateral
  • Direct access to system administrator

 

Forms, Policies & Processes

Please submit your claims via your employer’s online portal if this is active. Otherwise please download the applicable claim form below.

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For more detail regarding our claims process, see link below:

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For information regarding our privacy policy and complaints process, see links below:

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For information about The General Insurance Code of Practice, visit: http://codeofpractice.com.au/

 

Group 420

We’re not just a business we’re family…