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If, at any time, you have a complaint or problem with our insurance products or service, please contact us and we will attempt to resolve your issue immediately.

If your problem relates to a specific insurance policy then please refer to the Product Disclosure Statement (PDS) that came with that policy as each PDS my have a slightly different complaints procedure depending on the underwriter of that product.

If you are not satisfied with our response, you may lodge a complaint with:

The Australian Financial Complaints Authority
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001

These organisations provide a free and independent service established to resolve disputes between customers and insurers.

Please note that these organisation are independent from AFA. They will not accept a complaint unless you have first tried to resolve the problem with us.

If the complaint is not covered by these organisations, we will advise of other options for resolution upon request.